Privacy Policy

Scope

ALMALVS LLC uses Smart Lead System to receive, organize and reply to messages that people send to its Facebook Messenger and Instagram business accounts. This policy covers information handled by that system.

Website chat and project inquiries

If you use the website's AI consultant, your messages and recent conversation context are sent to OpenAI to prepare a reply about our services. AI replies can be inaccurate. Prices, availability and project commitments require personal confirmation. Please do not include passwords, payment information or sensitive records in chat.

The visible conversation stays in your page until you clear it or leave. We request API responses without response storage, but OpenAI may process data under its own policies. We retain monthly request counts to enforce usage limits, without conversation text or contact details.

The first message of a conversation is sent to Oleksii's private Telegram inbox. He can pause AI replies and respond personally through Telegram. Further messages you send in that mode are forwarded to him. The notifications include an anonymous conversation reference and the page path, without your IP address. Opening the chat alone does not send a notification. AI replies are not forwarded. The website temporarily stores the latest message you sent, operator replies and routing state for this feature. Sessions expire after 24 hours of inactivity and are removed when the service next checks session state. Messages may remain in Telegram under its own policies.

A project inquiry is sent to Oleksii through Telegram only after you review it and press the send button. It includes the name, reply contact and project description you submit. These inquiry details are handled in the owner's Telegram inbox for follow-up. See the Telegram Privacy Policy and the OpenAI Privacy Policy.

Information we handle

We may handle the profile details made available by the messaging platform, message text, attachments, dates, times, channel information, message status and information you choose to share with us.

How we use it

• Reply to a message that you started with our business.
• Route a conversation to the right ALMALVS operator.
• Keep a concise lead summary and conversation context.
• Protect the service from duplicate requests and technical failures.

We do not sell or rent personal information. Smart Lead System is used for conversations started by the person contacting our business. It is not used to send unsolicited marketing messages.

Where information is processed

Messages are received through Meta platforms and stored in ALMALVS systems that support the service. When the automated assistant is used, message text may be processed by OpenAI to prepare a reply or a short summary. Meta and OpenAI process information under their own policies, including the Meta Privacy Policy and the OpenAI Privacy Policy.

Access and protection

Access is limited to authorized ALMALVS operators and service providers that help operate the messaging, hosting and AI services. We use reasonable technical and organizational measures to protect information, but no internet service can guarantee absolute security.

Your choices

You can ask us to review, correct or delete information held by Smart Lead System. See Data Deletion Instructions for the request process. You can also contact ALMALVS through Messenger.